Refund policy

Returns & Refunds Policy

Return window

You may request a return within 30 days of delivery.

Eligibility

Items should be unused, in original condition and packaging, with all parts and accessories. Gift cards and items marked final sale are not returnable unless the law requires otherwise.

How to start a return

Email contact@cozember.shop with your order number, the item, and the reason. Please do not send anything back until we approve the return and send instructions.

Return shipping

If an item is faulty, damaged or incorrect, we cover return shipping. For other eligible returns, return shipping costs are the customer's responsibility unless we tell you otherwise. [CONFIRM]

Refunds

After we receive and inspect your return, we refund the original payment method. Banks and card issuers may take additional days to post the refund. [CONFIRM timing]

Damaged or incorrect items

Report within 30 days of delivery with photos of the item and packaging.

Contact

contact@cozember.shop, +1 986 722 9651.